Telegram has managed to attract users by constantly introducing new features and improving the end user experience. However, all of these cool features and improvements become irrelevant if Telegram keeps crashing down on you unexpectedly. Unfortunately, this is what many users often encounter.
If you are struggling to communicate with your favorite people because Telegram keeps crashing on your Android or iPhone, then this guide contains some tips that will help you. So, let’s check it out.
1. Force Stop Telegram
When an app on your phone starts to work poorly, the first thing you need to do is force close it and open it again. In most cases, it is good enough to fix any temporary glitches and prevent the app from crashing.
To force stop Telegram on Android, long press the Telegram app icon and tap the info icon from the popup. On the app info page, tap on the Force stop option.
If you’re using Telegram on an iPhone, swipe up from the bottom of the screen and pause to the middle (or tap the Home button twice) to bring up the app switcher. Locate Telegram and swipe up on it to close it.
Try using Telegram to see if it works fine.
2. Check app permissions
If Telegram does not have the required permissions, it may fail to perform certain tasks or crash unexpectedly. You can look at the permissions of the Telegram app on your phone to make sure that the app is allowed all the necessary permissions.
Step 1: Long press on the Telegram app icon and tap on the info icon from the menu that appears. On the app info page, tap Permissions.
Step 2: Allow all important permissions one by one.
Step 1: Launch the Settings app on your iPhone and scroll down to tap Telegram.
Step 2: Go through each permission and use the relevant keys to allow it.
Once this is done, restart the Telegram app and it should work as expected.
3. Clear Telegram Cache
Apps like Telegram tend to collect a large amount of cache data while they are in use. But once this data is outdated, it does more harm than good. If this data is corrupt, it may interfere with the performance of the application and lead to such unusual behavior.
Fortunately, Telegram carries an option to clear cache data within the app. Here’s how to access it on your Android or iPhone.
Step 1: Open Telegram on your phone. Tap on the three horizontal lines in the top left corner to open Settings.
If you are using Telegram on your iPhone, go to the Settings tab in the lower right corner.
Step 2: Next, go to Data & Storage and tap on the Use Storage option.
Step 3: Under Device Storage, tap on the Clear Telegram Cache option. Click on Clear Cache to confirm.
4. Reset Google Play Services (Android)
Google Play Services is an essential app that works behind the scenes to connect all your apps, Google and Android services together. If Google Play Services encounters a problem, it may cause other apps, including Telegram, to suddenly freeze or crash. Here’s how you can fix it.
Step 1: Open the Settings menu and go to Apps & notifications to see a list of all the apps on your phone. Scroll down to find Google Play Services and tap on it.
Step 2: Select Storage and Cache.
Step 3: Tap on Clear Storage and select the Erase All Data button from the following list.
Next, restart Telegram to see if it is working properly.
5. Update the Telegram app
App updates usually bring new features, improvements, and most importantly, bug fixes. Therefore, it is a good idea to update the Telegram app if none of the above solutions work.
6. Leave the program demo app
If you join the Telegram app’s beta program to try out new features before their public release, these stability issues may arise. So, if Telegram is constantly crashing on your Android or iPhone, you should consider leaving the beta program and moving to a stable version of the app.
Open the Google Play Store app, and search for Telegram. Tap the Leave button under “You are a beta tester” and tap “Leave” to confirm.
On the iPhone, launch the TestFlight app and go to Telegram. Click Stop Testing to leave the beta program.
It’s frustrating when Telegram keeps crashing on you for no reason. However, if none of these recommendations solve the problem, you can try to uninstall Telegram and install it again as a last resort.