Apple’s DIY MacBook Repair Efforts Might Be Good — But One Company Really Does It Better

At the end of 2021, Apple surprised us by announcing plans to launch a self-service iPhone repair program, and I was ecstatic.

I switched from Android to iPhone about a decade ago because iOS seemed to be the place to be if you wanted access to the biggest and most interesting walled park of mobile apps. But as much as I appreciate the iPhones I’ve carried since then, I’ve never really felt satisfied buying Apple products. The Cupertino-based company has built a reputation for designing devices that are both expensive and hard to repair, so the promise of being able to buy parts directly from Apple and follow official instructions to fix your iPhone sounded too good to be true.

Come on Apple, you can do better. “

And in some ways, it is. Apple finally launched iPhone self-service repair kits for the iPhone 12, iPhone 13 and iPhone SE 2022 in the US earlier this month, with a promise to expand the program to more countries and more products in the future. It’s a good start: the Apple Self Service Repair website is straightforward and easy to navigate, with well-illustrated repair guides that make the prospect of renting official Apple repair kits and unlocking your phone for a fix for something seem almost plausible.

If you had told me in 2020 that Apple would release iPhone 12 repair manuals of this quality in a couple of years, I would have taken you out of the room. The joke is on me! (Image credit: Apple)

And while Apple’s purchase of official tools and parts can be expensive, I appreciate that you have the option to rent tools and return old parts for a discount. I also like that Apple has committed to providing parts for at least seven years after a particular product comes out, or even 10 years for replacement MacBook batteries that Apple plans to offer through this program in the future, when it expands to M1-equipped Macs.

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