Update, May 8, 2022 10:20AM ET: Xbox Support has reported fixing the outage, but some users are still experiencing issues.
Update, May 8, 2022 12:10AM ET: Xbox support says improvements have been made, but a full solution is yet to come.
Update, May 7, 2022 8:45 PM ET: The Xbox network is having new issues with purchases, cloud and digital gaming, albeit on a smaller scale.
Update, May 7, 2022 9:50AM ET: The Xbox Network should work again, and a workaround has been found for affected users.
Update, May 6, 2022 11:25PM ET: More than seven hours after the outage was first reported, the Xbox network is still experiencing issues.
Update, May 6, 2022 6:35 PM ET: The Xbox team has reported that issues with purchases and the Microsoft Store should be resolved.
The Xbox Network is the infrastructure that powers most of the Xbox gaming experience, and failures affecting this network can greatly reduce the capabilities of the entire Xbox ecosystem. It’s not often the service experiences major outages that affect huge segments of gamers, but months of solid service are being interrupted today by a new Xbox network meltdown.
The Xbox network is down, with many players across the Xbox family of consoles and services reporting a variety of issues affecting the Microsoft Store, Xbox Cloud Gaming, and even digital game launch and play. The Xbox Network team is currently investigating the outage and potential solutions, but the situation has not improved yet.
Issues currently affecting the Xbox Network include:
- Inability to make purchases from the Microsoft Store, including any games, DLC, in-game purchases, and accessories, regardless of the payment method used
- Inability to manage or make subscription purchases, including Xbox Game Pass, Xbox Live Gold, and others
- The inability to play Xbox Cloud Gaming sessions, regardless of your device
- The inability to launch and play many digital games, especially those included as part of a subscription such as Xbox Game Pass
There seems to be little gamers can do to avoid these issues, apart from resorting to playing games from physical discs (if that’s an option for you) or, perhaps, disconnecting from the internet and playing offline. At least for now, the Xbox Network outage does not affect anything related to Xbox accounts, multiplayer games, social features, or other connected services and features. If you are able to start a game, it should work normally, including cloud saves, achievements, and more.
Hopefully, the Xbox network outage will not last for long, and players will quickly be able to return to their favorite Xbox games without any problems. We will continue to monitor the situation and update this space as we hear more.
Update, May 6, 2022 at 6:35 PM ET – Problems with Microsoft Store should be resolved, but other issues remain
The Xbox team has reported that Xbox Network issues that prevent players from making purchases in the Microsoft Store should be resolved. Unfortunately, there are still other issues preventing Xbox Cloud Gaming sessions or digital games from launching, and the Xbox team is still investigating them. We will continue to monitor the situation and update this space.
Update, May 6, 2022 at 11:25 PM ET Xbox is still down after seven hours
More than seven hours after the Xbox Network was first reported experiencing problems, gamers are still having problems starting or maintaining Xbox Cloud game sessions, launching or playing digital games, and more. Xbox Support has listed the recent issue with “we’re about to fix it” for several hours, now, with no noticeable improvement. Some players can play games like normal at this point, but many are still affected by the long-term Xbox network outage.
Update, May 7, 2022 at 9:50AM ET – Xbox Network is back, and a fix has been found
On May 7, 2022, at 2:11 a.m. CT, more than 11 hours after initially reporting a power outage, the Xbox team finally announced that the Xbox network was operating as normal. For many, that was the end of the problem, but some users continue to report issues with launching and playing their digital games. Fortunately, there seems to be a manual fix that will fix any stuck issues. If you’re still having issues with the Xbox network, even after mitigating the outage, follow these steps:
- Restart the Internet in your entire home by Unplug your router, count 10 seconds, and plug it back in.
- on the Xbox, Go to the Settings app.
- In the Settings app, Go to the tab “System”.
- In the “System” tab in the settings, Go to and open the Storage Devices page.
- On the Storage Devices page, Select “Clear local saved games” option in the upper left corner.
After selecting the “Erase local saved games” option, you’ll need to Confirm your choice by selecting the “Yes” button..
Noticeable: This will delete all data saved for games on your console, but will not delete data stored in the cloud. The next time you open your games, they will automatically sync all your saved data from the cloud.
- After you confirm your choice, it will become a file Xbox will restart.
Once everything is online again, try to play your digital games. Your titles will have to sync their data from the cloud before you can play. If you are still having issues even after this fix, you can consider resetting your Xbox console. We recommend taking your console offline (you can find the option in Network Settings), then reset your Xbox but keep your games and apps (you can find the option in Console Info by selecting Reset console Then “Reset and keep my games and apps”). Be sure to remember your Microsoft account sign-in information before attempting this.
For the majority of gamers, none of these fixes should be necessary, and most gamers still affected by persistent Xbox network issues should be able to get online again simply by using the first fix. Don’t factory reset your console unless other methods have been exhausted.
Update, May 7, 2022 at 8:45 PM ET Players are having issues with the Xbox network again
About 12 hours after Xbox Support announced that the outage issue was resolved, players started reporting new issues in the same regions. Despite operating on a smaller scale than the previous big outage, many gamers are still struggling to make purchases, launch and maintain Xbox Cloud game sessions, and launch and play digital games. After about four hours, the situation has not improved.
Xbox Support has suggested that some players may notice an improvement in playing their digital games after restarting their Xbox (which can be achieved by pressing the Xbox power button for 10 seconds, waiting for 30 seconds, and then pressing the power button again). The Xbox Network team is aware of this issue and is actively investigating it, although this marks the second day that Xbox Network has had major issues.
Update, May 8, 2022 at 12:10AM ET – Xbox network stability may have improved, full resolution is coming
The latest update from Xbox Support indicates that the Xbox network outage affecting players who buy and release games, and the launch and maintenance of Xbox Cloud Gaming sessions may be improved. However, many players are still affected by the issues, and the Xbox team continues to search for a complete solution to the prolonged outage. Once again, Xbox Support is suggesting that affected users try restarting their Xbox consoles and watch for improvements.
Update, May 8, 2022 at 11:20 PM ET – Xbox network outage issue resolved, but users are still experiencing issues
The Xbox team has officially classified the Xbox network outage as resolved, but some users are still reporting issues starting and playing their digital games. The first major outage before everything was really stable was reported to be resolved, and users are wondering if this time is the same. If you’re still having issues, we suggest using the various solutions detailed above (rebooting your console, clearing local game saves, even resetting your console) to see if any of these fix the issues you’re experiencing .