Apple opens up self-service repair for iPhone users in the US – TechCrunch

Apple has been covering various qualities for a long time now. Over the years, I don’t know I’ve seen an advertisement from the company as unexpected and greeted as warmly as a self-service fix. After dropping the news last November, Apple officially opened the service to users in the United States

Starting around now, iPhone 12, 13, and 3rd generation SE owners will be able to purchase parts and tools, and read instruction manuals that will guide them through the process of fixing common issues with phones. The new offer is positioned as a follow-up to the 2019 move to unlock iPhones for repair – and resale – by third-party stores.

Image credits: apple

Over the past three years, apple Almost double the number of service sites with access to real sites apple parts, tools, and training, including over 3,000 independent repair providers,” the company notes in a statement. “A global network of more than 5,000 apple Certified Service Providers support over 100,000 active technicians. As a result, in the United States, eight out of 10 apple Customers are located within 20 minutes of the authorized service provider. “

This information and some insights into the company’s environmental promises are detailed in a new white paper titled “Expanding Access to Safe, Reliable, and Safe Service and Repair.”

Despite the excitement – which I think understandable – about the ad, the self-service reform is framed as more of a niche show. Effectively, the company does not recommend it for most users. Instead, it’s something that exists as an option for those with some experience repairing modern consumer electronics. The fact of the matter is that as hardware has gotten thinner, ease of repair has been sacrificed.

This is exactly why companies like FairPhone have been able to make a name for themselves by putting salvageability front and center. Samsung and Google recently made similar announcements, but the truth is that without the right tools, the process of unlocking the phone without harming it is difficult. As such, Apple offers tools for sale and rent. For example, a heating tool is required to soften the glue and unlock the phone.

Buying it directly will cost hundreds of dollars – which is pretty much unnecessary if you are not opening, for example, a phone repair shop or doing volume repairs. In that case, you can just rent the device at $49 for seven days and email it to Apple. The company says they sell parts and tools for the same price they charge third-party stores, so if you play your cards right, you can save some money here.

Image credits: apple

Prices vary quite a bit, depending on things like the device model and whether you’re trading in parts. for example,

Battery 12/13 models: $69 ($24.15 credit potential when returning the replaced part)

Battery SE: $49 ($24.01 credit potential)

12/13 model widths: 225.96 – 309.96 depending on model (33.60 Possible credits)

SE Offer: 128.44 (CrP 30.40)

Along with guides that walk you through the repair process, the company will help you select the parts that are needed. After you check out, Apple will send you a box with the parts and a return label to return the old components that have been tuned for a discount on the total cost.

The new manuals will be available to everyone, regardless of whether you buy Apple gadgets and parts (for example, iFixit sells some), although the company, of course, recommends using first-party products. As for why its tools are more expensive than third parties, the company writes, “Our tools are designed for professional repair service providers, to deliver the same performance as the factory tools used to manufacture Apple products. They are also designed to be shared across multiple product models. For example, using The product’s interchangeable repair trays, Display Press and Battery Press are compatible with all iPhones released in the last 7 years.”

Automatically unlocking and repairing the device won’t void its warranty (regardless of whether you use Apple tools), although if you manage to damage the phone in the process, that’s a different story.

Image credits: apple

Basically, this is a kind of “proceed with caution” deal.

For Apple, there is a definite angle of sustainability here. Anything that extends the life of an appliance reduces the number of products that end up in landfills. Moreover, the timing of these presentations comes as state and national lawmakers look to a new right to reform legislation — a timing that is almost certainly no coincidence.

A repair for M1 Macs will arrive sometime later this year. On the phone side, Apple plans to expand the offer to more regions, starting with European customers.

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