Top 7 Fixes for Dolby Atmos Not Working in Netflix on Android TV

The Netflix Premium plan lets you stream content in Dolby Vision and Dolby Atmos. These audio and video formats will provide the best viewing experience on Netflix when setting up your broadcast. But sometimes Dolby Atmos fails to work properly in Netflix on Android TVs.

The absence of Dolby Atmos definitely deprives you of a great audio experience. However, you need to remember that you can only enjoy Dolby Atmos sound at best with a boost audio setup – speakers, headphones, and AV receivers. We have listed some useful fixes for Dolby Atmos not working in Netflix on Android TV.

1. Check if Dolby Atmos is enabled on your Android TV

First, you should check if you have enabled Dolby Atmos on your Android TV. Many Android TV smart TVs come with this feature and you may have disabled it while modifying the settings. So you may have to check and enable it manually to enjoy your Netflix ringtones. Follow these steps.

Step 1: Go to the Settings icon on the Android TV home screen.

Step 2: Select Device Preferences.

Step 3: Go to Sound.

The fourth step: Go to the Select Shapes option.

Fifth step: Select Manual to show different audio formats.

Sixth step: Check if Dolby Atmos is selected.

Alternatively, you can use the following method to check it.

Step 1: Open the TV settings by pressing the menu button on the remote control. If your remote has a dedicated menu button to open Settings, use it.

Step 2: Select the sound.

Step 3: Check if Dolby Atmos is enabled. If not, press the toggle switch to enable it.

Next, turn your Android TV off and back on again to check if you see Dolby Vision and Dolby Atmos logos under a Netflix movie or TV show.

2. Check your Netflix data plan

Netflix users can choose the Premium plan to enjoy Dolby Atmos and Dolby Vision. However, if you do not know which plan you are using, you can always check it from your Netflix account. You can use your computer for that.

Follow these steps.

Step 1: Open the Netflix website in a browser.

Step 2: Log in to your account and click on your profile icon in the upper right corner.

The fourth step: Click Account from the dropdown menu.

Fifth step: On the Account Settings page, find the plan details.

If you see Premium Ultra HD next to the plan details, then Dolby Atmos support is available for your subscription.

3. Check the billing details for your Netflix account

There is a possibility that Netflix will not be able to process the monthly subscription fee from your bank account. We recommend that you verify your billing information from your Netflix account details. Follow these steps.

Step 1: Open Netflix in a browser and sign in to your account.

Step 2: Go to Account Settings.

Step 3: In the Membership and Billing section, find your card number.

The fourth step: Click “Billing Details” next to your card number.

You will now see a list of all the previous transactions from your account. In case you see an unprocessed payment, it is recommended to check your preferred payment method. Follow these steps.

Step 1: Return to the account page.

Step 2: Click the Manage Payment Information option at the top of your billing details.

You can now choose to edit your preferred method details or change your payment method.

4. Check if your speakers support Dolby Atmos

One of the crucial aspects of enjoying Dolby Atmos sound is to check whether or not your speakers support Dolby Atmos. Whether you are using TV speakers, a Bluetooth speaker, or a home theater setup, it is essential to check whether the models in question support Dolby Atmos. Other than that, you’ll get audio, but it won’t be as immersive as Dolby Atmos provides.

Visit the speaker manufacturer’s website and check the product or support page to verify Dolby Atmos support.

5. Check HDMI connection with Android TV

Many Android TV OS smart TVs feature ARC (Audio Return Channel) support in one of the HDMI ports on the back. HDMI ARC provides a wider bandwidth for audio signals with video signals, so you don’t need a separate audio cable for Android TV.

If your speakers or audio setup (home theater, AVR, console, or streaming device) supports Dolby Atmos, you need to connect an HDMI cable to the HDMI ARC port on your Android TV. Behind the TV, you can turn on one of the ports with a label – HDMI (ARC) or HDMI (audio out).

6. Update the Netflix app

Updating apps is a must for every platform. There is a possibility that an error in the Netflix app may restrict Dolby Atmos playback on Android TV. Follow these steps to check if an update is available.

Step 1: Go to the Play Store on your Android TV.

Step 2: Select your profile icon in the upper left corner.

Step 3: Select Manage apps and games.

The fourth step: Select Check for updates.

The Instal app is often updated on Android TV.

7. Sign out and sign in again

If you don’t see Dolby Atmos enabled in Netflix despite following the steps above, we suggest you sign out and sign back in to your Netflix account. Follow these steps.

Step 1: Open the Netflix app and select your profile.

Step 2: Go to the options on the left side of the application interface.

Step 3: Select the Get help option in the lower right corner.

The fourth step: Select Sign out.

Fifth step: Enter your Netflix ID and password again to sign in.

Enjoy Dolby Atmos on Netflix

Many Netflix movies and original series come with Dolby Atmos playback. If you have an audio setup that is able to get the most out of Dolby Atmos audio, you should enable the option to enjoy immersive audio. The above fixes will help you if Dolby Atmos fails to work on your Android TV. Share this post with someone facing the same issue.

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