How to troubleshoot notification errors with Slack on Android

I use Slack every day as my primary means of collaborating and communicating with many writers, editors, and teams. One could say I rely on Slack to keep me updated on what’s going on with my various calendars and editorial projects.

For the most part, Slack does an admiral job of doing what it’s supposed to do. However, things will go awry every now and then and I’ll miss a notice or two. This isn’t always a bad thing, but many times a fairly important message will fall through the cracks. That’s when I realized how important Slack is to my daily routine every day of the week.

So, when something goes wrong, I have to correct it ASAP.

Fortunately, Slack includes some tools and options to help you get these notifications back up and running. Let’s take a look at what you can do on both the desktop and mobile Slack apps to ensure you don’t stop getting notifications.

Mobile app troubleshooting

The nice thing about the Slack mobile app is that it already includes a tool that automatically troubleshoots notifications for you. Because of this inclusion, keeping your Slack notifications running smoothly is pretty simple.

To use the Notifications Troubleshooting app, here’s all you need to do:

  1. Open Slack on your mobile device.

  2. Click on it at the bottom right of the window.

  3. Click Notifications.

  4. Click Troubleshoot notifications (shape 1).

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Figure 1: Troubleshoot notifications on the Slack mobile app.

The application will undergo the following tests:

  • Check your Slack settings.

  • Check the configuration of Google Play Services.

  • Check the hardware notification settings.

  • Check all device connections.

  • Try sending a test message.

  • Check if your device can receive notifications.

  • Check if your device is compatible with push notifications.

If the troubleshooting tool finds something wrong, it will inform you so that you can focus your efforts on resolving any issues that come up.

If that doesn’t help, you may want to make sure that “Notify me on mobile” is set as needed. If you find that you miss notifications regularly, set this option to “Always, even when I’m active” (Figure 2). Otherwise, set it to “Once I’ve become inactive”. This option is found at You > Notifications > Notify me on mobile.

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Figure 2: A mobile notification setting is an important configuration to check.

You should also make sure that “On mobile, notify me about all new messages” is set. This option is also found in You > Notifications.

It is also important to know that you must do the above in every workspace you use.

Desktop app troubleshooting

The desktop application does not include a troubleshooting tool like the mobile application. This is fine because I rarely have issues with notifications on the desktop app. This also means that you will need to troubleshoot it manually.

The first thing you should do (again, this is done for every workspace) is open Slack and go to File > Preferences. In the Preferences window, click Notifications and make sure it is set to All New Messages (Figure 3).

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Figure 3: The setup is informative about the Slack desktop app.

Next, make sure that your notification schedule is not causing problems. In the Notifications sections, scroll down until you see the notification table. Make sure that Allow notifications are set to weekdays (unless you also work on weekends) at a time that allows you to see notifications during business hours (Figure 4).

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Figure 4: Set your notification schedule on the Slack desktop app.

If you use Slack on both desktop and mobile devices, you can also configure the Slack desktop app to send notifications to your mobile device as soon as it becomes inactive on the desktop. This is done at the bottom of the same screen (Figure 5).

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Figure 5: Make sure to send notifications to your mobile device when you become inactive on your desktop.

And that’s how much we troubleshoot Slack in the desktop app. As I mentioned, it’s a rare occasion that I’ll run into a problem on the desktop side of things, but you never know when a problem might occur. As far as the mobile app is concerned, I’ve had issues but the troubleshooting feature usually solves those issues for me.

Enjoy staying up to date on Slack.

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